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Aug 23

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What To Do if Your Register Rewards Don’t Print

We’ve all been there.. you think you’ve snagged a great deal at Walgreens only to check out and not get your Register Rewards print out. (A Register Reward is a catalina coupon that prints out and the cashier will give you with your receipt that’s money off your next transaction. Learn more about Walgreens coupon policy here.) Don’t panic! Here’s what to do if this happens to you!

If the deal you scored was an advertised special, the easiest thing to do will be to talk to the manager. Explain to them your RR didn’t print and show them your receipt and the store flyer or advertisement on the shelf. Usually they’ll give you a handwritten RR to use next time. I have also had a manager re-ring that item up for me so it will print out. Most times the managers will only do this if the Register Reward is for an advertised special.

Now, if the deal is for an unadvertised special, the store usually isn’t able to help you. You can call or email Catalina Marketing which is the company that runs catalina promotions. Call 1-888-8COUPON and choose option 3. They will have you send your receipt and then will mail you your catalina. You can also email them directly at coupon@catalinamarketing.com. This is the info they need: store name, store address, store phone number, date & time you shopped, check out lane number, store loyalty card number (is applicable), as many promotion details as possible (what size, how many items, etc.) plus your name, complete address, and phone number. Make sure you have your store receipt before contacting them or they won’t be able to help you.

I hope this helps you if you run into this situation in the future!

 

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